When things go wrong, efforts to hold people “accountable” in an organization rarely produce what leaders actually want. Instead, they see compliance without commitment and weakened performance over time. The core issue is: Accountability cannot be mandated; it must be chosen.

As basic analytical work becomes most cost efficient and handled internally or by AI, consulting firms must reinvent themselves around senior judgment, integration of complex systems, and making decisions that hold up under real constraints instead of relying on the old pyramid model.

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In this conversation, Blaine Bartlett and Elizabeth Freedman, Vice President Executives and Team Performance at BTS, explore the multifaceted nature of leadership and emphasize the importance of understanding the soul of a business, the role of values, and the necessity of creating meaning in the workplace.

En un contexto marcado por la inteligencia artificial y el cambio constante, BTS incorpora un nuevo marco para fortalecer la capacidad de adaptación, aprendizaje y liderazgo de las organizaciones.

‘Constructive disagreement’ is the hidden catalyst of group innovation. Here’s how to get your organization there.

How CEOs can win at applied AI by trusting teams to reinvent their work, setting AI flywheels in motion, and scaling breakthroughs from the frontlines.