How Modern Leaders Can Navigate Complexity With Confidence

Resistance doesn’t end after kickoff—it evolves. To lead lasting transformation, CEOs must stop treating pushback as failure and start using it as fuel.

In the rapidly evolving business landscape, the CHRO role continues to be indispensable for organizational success. According to a recent Accenture survey, 89% of CEOs believe CHROs should have a central role in driving long-term growth, highlighting the increasing recognition of HR’s impact on organizational performance and culture. However, only 45% of those CEOs are creating the conditions to allow CHROs to have an impact.

In this conversation, Blaine Bartlett and Elizabeth Freedman, Vice President Executives and Team Performance at BTS, explore the multifaceted nature of leadership and emphasize the importance of understanding the soul of a business, the role of values, and the necessity of creating meaning in the workplace.

As basic analytical work becomes most cost efficient and handled internally or by AI, consulting firms must reinvent themselves around senior judgment, integration of complex systems, and making decisions that hold up under real constraints instead of relying on the old pyramid model.

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A strategy usually doesn’t fail because the plan is bad, it fails because the organization hasn’t built clear decision rights, operating rhythms, and follow-through systems that make accountability real.

La revista de El Mundo reconoce a las compañías que han demostrado un compromiso excepcional en el bienestar y desarrollo de todos sus profesionales. BTS ha sido galardonado con el puesto 17º en la lista.

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