We think about people differently.

Expertise

Innovation & Digital Transformation

The discipline of discovering and solving problems in new ways under conditions of uncertainty.

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The real question to ask yourself is, “why aren’t we doing this today?”

 

All companies want to innovate, and some leaders and organizations already have an idea of what they want to be doing, but only a handful are doing it successfully.

 

We believe there are five key capabilities every organization needs to create a culture of innovation.

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Key capabilities

Thinking from the future back

Creating clarity in an environment of high uncertainty and change requires looking beyond the noise of today and exploring the possible future states of tomorrow, which will ultimately better inform our decision-making today.

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Key capabilities

Customer centricity

Simply asking customers what they want does not work, in part because human beings often do not realize they have a need until a solution comes along and reveals it. Firms now need the mindset, skillset, and tools of User-centered design and Design thinking—techniques that push beyond talking and listening to customers by digging deep into who they are and what they want.

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Key capabilities

Divergent thinking & applied creativity

Many leaders downplay ideas when they clash with their beliefs or intuitions about what works. Or they discard ideas entirely because they sound too fantastical to ever find practical use. Divergent Thinking and Applied Creativity is a set of processes and approaches leaders can use to frame and reframe questions to explore multiple possible answers to those questions, and to recognize and then suspend judgement long enough to thoroughly explore fresh ideas as they emerge.

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Key capabilities

Disciplined experimentation (Agile)

Disciplined Experimentation is a set of principles, processes, and tools that leaders can use to test ideas fast and cheap while guard-railing their downside. When faced with conditions of high uncertainty, these processes help leaders and their teams to say, “I don’t know,” and move forward.

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Key capabilities

Applied digital acumen and literacy

Because digital technology is intertwined in everything we do and will continue to become more intertwined in the future, digital literacy has become the new lingua franca that all businesspeople must understand. To be a digitally literate leader doesn’t mean you need to be able to write code; it means that you understand the implications of digital technologies for your current and future

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Client stories

Innovation is everyone’s business

How do you achieve the culture of innovation needed to drive future growth? For a multinational technology company, this challenge is at the forefront.

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Client stories

Building a culture of innovation at Publicis heath

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Client stories

Building a culture of customer centricity with a blended leadership training program

In response to these broader trends and in order to best appeal to rapidly changing consumer preferences, a Spanish utility company started actively working on improving its customer experience.

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Client stories

Building a culture of innovation at a leading port investor

Facing slow GDP growth and price pressure from shipping liners, a large port investor, developer, and operator is committed to re-igniting the culture of innovation that made the company successful in the first place.

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Client stories

Building a culture of innovation at a leading medical technology and service company

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Toolkit

We believe meaningful results are achieved through a journey of learning, development, and execution. These insights allow us to create industry-leading products and experiences that can revolutionize your leadership.

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Business Simulations

We believe meaningful results are achieved through a journey of learning, development, and execution. These insights allow us to create industry-leading products and experiences that can revolutionize your leadership.

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BTS Digital

From mobile apps to connected portals, BTS creates immersive, interactive digital experiences that enable participants to build skills, align with organizational strategies, and drive results.

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Assessments

In these highly competitive markets and changing times, having an accurate understanding of a person’s capabilities has never been more critical. BTS offers assessments that evaluate a candidate’s fit within your company as well as the development areas of existing talent.

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BTS Coach

By combining our robust technology stack, our global footprint, and our innovative, research-driven approach, BTS has made leadership coaching more accessible than ever at a scale previously unimaginable.

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Virtual facilitation

Whether virtual, in-person, or a hybrid approach, BTS constantly innovates with top technologies and methodologies to elevate our agenda and deliver transformational experiences at every engagement.

Ready to start a conversation?

Want to know how BTS can help your business? Fill out the form below, and someone from our team will follow up with you.

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