3 pasos para pasar de la planificación a la acción

Maider Santos, Directora Senior en BTS, comparte cómo adoptar una mentalidad de Multiplicadores es crucial para el éxito.
May 14, 2021
5
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3 pasos para pasar de la planificación a la acción

¿Recuerda la última vez que hizo algo después de leer un artículo o un libro interesante?

La gente suele tener dificultades para pasar de la planificación a la acción. ¿Por qué? Hay dos factores críticos que deben estar alineados: la mentalidad y la visión de los comportamientos.

La mentalidad correcta es fundamental. La mentalidad es el profundo reconocimiento de uno mismo que le proporciona el impulso esencial para realizar un cambio. Sin embargo, la mentalidad por sí sola no puede crear el cambio: también hay que prever cómo encajan los nuevos comportamientos en la vida diaria.

Prever los comportamientos es el proceso de ver los momentos y las oportunidades en los que se pueden aprovechar los nuevos conocimientos para crear el cambio. Si se toma el tiempo de imaginar cómo es una nueva acción, es mucho más probable que cambie su comportamiento.

Permitir los cambios de mentalidad y comportamiento es una habilidad crítica para los líderes de hoy en día, especialmente para aquellos que quieren aprovechar su equipo al máximo. Este tipo de líder se llama Multiplicador.

Un Multiplicador es alguien que cree que puede acceder a más inteligencia de su equipo aprovechando las mayores fortalezas de cada individuo. Este concepto fue creado por Liz Wiseman, autora del best seller del NYT Multipliers, un libro con el mismo nombre, que comparte la investigación sobre el tema.

El concepto de Multiplicadores pretende provocar que los líderes reflexionen y analicen el impacto que tienen en su equipo en cada momento crítico e interacción. Así, para catalizar un cambio real basado en la mentalidad y la previsión de nuevos comportamientos, es necesario:

  1. Reviva los momentos críticos en los que interactuó con su equipo

Considere un momento típico de la empresa: una reunión de estado de un proyecto, por ejemplo. Puede ser un momento en el que se refuerza la estrategia de la empresa, en el que se libera a un miembro del equipo para que pruebe una nueva idea o en el que se reta a un trabajador medio a ser excelente. Este es exactamente el tipo de momento en el que puede alterar su comportamiento para amplificar la inteligencia de su equipo.

Sin embargo, en el momento, es posible que no tenga la oportunidad de examinar críticamente cómo lo que dice o hace puede lograr resultados óptimos. Por lo tanto, es importante tomarse un tiempo después de la interacción o incluso imaginar anticipadamente escenarios en los que pueda ayudar a su equipo a aprovechar más su inteligencia natural.

  1. Identificar los comportamientos óptimos.

Antes o después de una reunión, piense críticamente en lo que se dijo y en lo que hizo cada empleado como resultado. ¿Hubo algún momento en el que podrías haber animado a un empleado a hablar? ¿O cuando el miembro de tu equipo que siempre comparte sus ideas podría haber escuchado con más atención a los demás? Pensar en estas situaciones para examinar cómo puede animar a los miembros de su equipo a aprovechar sus mejores habilidades es fundamental para mejorar el trabajo en equipo y maximizar la inteligencia.

  1. Practica el entrenamiento de tu equipo en un entorno sin riesgos.

Si bien es cierto que puede practicar la representación de estas intervenciones entre sus colegas, la mejor manera de ejercitar la mentalidad de los multiplicadores es en un entorno libre de riesgos, como una simulación empresarial personalizada. En una experiencia simulada, podrá revivir fácilmente los momentos críticos, identificar los comportamientos óptimos y practicarlos una y otra vez.

Pasar de la planificación a la acción es un reto importante, pero al adoptar una mentalidad de Multiplicadores, volver a vivir los momentos críticos, poner en práctica los comportamientos óptimos y practicar las intervenciones del equipo, seguro que podrá aprovechar la inteligencia de su equipo más de lo que nunca imaginó.

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From top-down to judgment all around: The AI imperative for organizations

Discover why AI makes human judgment the new competitive edge and how organizations can develop leaders ready to out-judge, not out-think, AI.

Each business revolution has reshaped not only how businesses operate, but how they organize themselves and empower their people. From the industrial age to the information era, and now into the age of artificial intelligence, technology has always brought with it a reconfiguration of authority, capability, and judgment.

In the 19th century, industrialization centralized work and knowledge. The factory system required hierarchical structures where strategy, information, and decision-making were concentrated at the top. Managers at the apex made tradeoffs for the greater good of the enterprise because they were the only ones with access to the full picture.

Then came the information economy. With it came the distribution of information and a need for more agile, team-based structures. Cross-functional collaboration and customer proximity became competitive necessities. Organizations flattened, experimented with matrix models, and pushed decision-making closer to where problems were being solved. What had once been the purview of a select few, judgment, strategic tradeoffs, and insight became expected competencies for managers and team leads across the enterprise.

Now, AI is changing the game again. But this time, it’s not just about access to data. It’s about access to intelligence.

Generative AI democratizes access not only to information, but to intelligent output. That shifts the burden for humans from producing insights to evaluating them. Judgment, which was long the domain of a few executives, must now become a baseline competency for the many across the organization.

But here’s the paradox: while AI extends our capacity for intelligence, discernment, the human ability to weigh context, values, and consequence, is still best left in the hands of human leaders. As organizations begin to automate early-career work, they may inadvertently erase the very pathways and opportunities by which judgment was built.

Why judgment matters more than ever

Deloitte’s 2023 Human Capital Trends survey found that 85% of leaders believe independent decision-making is more important than ever, but only 26% say they’re ready to support it. That shortfall threatens to neutralize the very productivity gains AI promises.

If employees can’t question, challenge, or contextualize AI’s output, then intelligent tools become dangerous shortcuts. The organization stalls, not from a lack of answers, but from a lack of sense-making.

What organizations must do

To stay competitive, organizations must shift from simply adopting AI to designing AI-aware ways of working:

  • Build new learning paths for judgment development. As AI replaces easily systematized tasks, companies must replace lost learning experiences with mentorship, simulations, and intentional development planning.
  • Design workflows that require human input. Treat AI as a co-pilot, not an autopilot. Embed review checkpoints and tradeoff discussions. Just as innovation processes have stage gates, so should AI analyses.
  • Make judgment measurable. Assess and develop decision-making under ambiguity from entry-level roles onward. Research shows the best learning strategy for this is high-fidelity simulations.
  • Start earlier. Leadership development must begin far earlier in career paths, because judgment, not just knowledge, is the new differentiator.

What’s emerging is not just a flatter hierarchy, but a more distributed sense of judgment responsibility. To thrive, organizations must prepare their people not to outthink AI, but to out-judge it.

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BTS acquires Nexo to strengthen its position in Brazil and Latin America

BTS has agreed to acquire Nexo Pesquisa e Consultoria Ltda., Nexo, a boutique consulting firm headquartered in São Paulo, Brazil.

P R E S S R E L E A S E
Stockholm, May 5, 2025

STOCKHOLM, SWEDEN – BTS Group AB (publ), a leading global consultancy specializing in strategy execution, change, and people development, has agreed to acquire Nexo Pesquisa e Consultoria Ltda., Nexo, a boutique consulting firm headquartered in São Paulo, Brazil.

Nexo has been growing continuously since it was founded in 2017. With revenues of approximately 12 million Brazilian Reales (approx. 2.1 million USD) in 2024, and a highly capable team of 21 members, Nexo has built a strong reputation for delivering transformative projects in strategy, innovation, leadership, and culture.

Nexo collaborates with a great portfolio of clients across sectors such as financial services, consumer goods, and technology, assisting both local and global companies in navigating uncertainty, unlocking creativity, and activating strategy through people. Their work encompasses culture transformation, leadership development, employer value proposition, innovation culture, and vision alignment – supported by proprietary methodologies and frameworks.

BTS currently operates in Brazil servicing both local and multinational clients with a team of 13 employees. By acquiring Nexo, BTS not only increases the Group’s footprint in Brazil but also adds significant capabilities in culture and transformation services. Nexo’s client base has limited overlap with BTS, creating strong growth potential and synergy opportunities.

“Nexo is known for helping leaders and organizations tackle some of the most complex, human-centered challenges with creativity, empathy, and strategic clarity and the Nexo team is loved by their clients,” says Philios Andreou, Deputy CEO of BTS Group and President of the Other Markets Unit. “Their products and services complement and elevate our existing offerings, especially in culture transformation, and we are thrilled to welcome the Nexo team to BTS.”

“We’re excited to join BTS. We’ve long admired BTS’s approach and unique portfolio to support large organizations and leaders in connecting strategy with culture across the organization,” says Andreas Auerbach, co founder of Nexo. “Becoming part of BTS, allows us to scale our impact and bring more value to our clients while staying true to our values and culture,” adds Mariana Lage Andrade, co-founder of Nexo.

Upon completion of the transaction, Nexo’s business and organization will merge with BTS Brazil. Nexo’s founders will assume senior management roles in the joint operation.

The acquisition includes a limited initial cash consideration. Additional purchase price considerations will be paid between 2026 and 2028, provided Nexo meets specific performance targets. A limited portion of any such additional purchase price considerations will be paid in newly issued BTS shares. The transaction is effective immediately.

BTS’s acquisition strategy continues to focus on broadening our service portfolio, expanding our geographic reach, and enhancing our capabilities to support future organic growth in a fragmented market.

For more information, please contact:
Philios Andreou
Deputy CEO
BTS Group AB
philios.andreou@bts.com

Michael Wallin
Head of investor relations
BTS Group AB
michael.wallin@bts.com
+46-8-587 070 02
+46-708-78 80 19

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Work today is too complex for individuals to succeed in isolation, and almost every critical decision, innovation, or transformation depends on teams working effectively together. To understand what actually makes those teams work, BTS analyzed 6,702 leader coaching goals and 3,211 leadership team survey responses using our High-Performing Team Assessment model, comparing what leaders say they are working on with what teams say is getting in their way.