The people-first approach to digital transformation

Despite all the interest swirling around digital transformation, many businesses make a major planning and execution misstep – they neglect to consider the human element in the process. Peter Mulford of BTS shares the benefits of a people-first approach to digital transformation for success.
Related content
.avif)
A strategy usually doesn’t fail because the plan is bad, it fails because the organization hasn’t built clear decision rights, operating rhythms, and follow-through systems that make accountability real.
lorem ipsum

Best practices simply don't go far enough in today's climate. Based on our research into large-scale enterprises across industries, we recommend CEOs adopt these six new ways of thinking, doing and excelling to remain future relevant.
lorem ipsum

To ensure that human touch remains at the forefront of technological transformation, top executives need a deliberate strategy for maintaining trust and authenticity.
lorem ipsum
Related content

BTS and its clients won 72 Brandon Hall Group Excellence Awards in 2026, the company's highest total in recent years.
lorem ipsum

La adopción de inteligencia artificial crece entre las compañías, pero convertir esta tecnología en resultados tangibles sigue siendo uno de los grandes retos empresariales.
lorem ipsum

Come utilizzare l’intelligenza artificiale in modo responsabile nelle Risorse Umane, riducendo rischi e bias e garantendo la conformità all’AI Act europeo.
lorem ipsum