The people-first approach to digital transformation

Despite all the interest swirling around digital transformation, many businesses make a major planning and execution misstep – they neglect to consider the human element in the process. Peter Mulford of BTS shares the benefits of a people-first approach to digital transformation for success.
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A strategy usually doesn’t fail because the plan is bad, it fails because the organization hasn’t built clear decision rights, operating rhythms, and follow-through systems that make accountability real.
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