BTS Conversation Analytics
Harness real-time analytics to evaluate conversations, provide actionable feedback, and drive measurable performance improvements across your organization with our AI conversation performance coach
Experience the BTS difference
Verity provides a single place for professionals to practice & perform critical conversations
- Unified Platform: Option to combines conversation analytics with conversation practice bots so people can have unlimited practice.
- Scalable for All Teams: Adaptable for various departments, from sales to leadership, ensuring every critical conversation is supported.
- Integration with BTS Consulting: Enhance training programs with BTS expertise to achieve sustainable behavior change.
Your data is never used to train large language models. We follow the gold standard of enterprise privacy and security
Verity is fully GDPR compliant. Data privacy agreements and included in all customer contracts
SOC II is the gold standard for data security in the software industry
By default, BTS encrypts data at rest and data in transit for all users
We have enterprise contractual agreements with Microsoft Azure to guarantee your data isn’t stored by 3rd parties
Clients we partner with
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What is BTS Conversion Analytics?
Conversation Analytics uses AI to analyze recorded conversations, delivering instant feedback and actionable insights. Designed to empower teams and leaders, it:
✅ Provides quantitative metrics like talk ratios, filler words, and pacing
✅ Automatically fills in scorecards to ensure people hit key talking points
✅ Fully customizable to reinforces key behaviors according to your definition of high performance
✅ Identifies patterns and trends to guide data-driven decisions
✅ Measures performance and tracks progress over time
With Verity Analytics, every conversation becomes an opportunity for growth, learning, and measurable impact.
Why choose BTS Conversation Analytics?
Real-Time Feedback
Deliver instant insights on live conversations to refine performance as it happens.
Consistent Evaluation
Standardize performance scoring across teams for objective and comparable results.
Actionable Insights
Highlight strengths, pinpoint areas for improvement, and provide personalized recommendations.
Enhanced Coaching
Save managers time by automating data collection and providing clear coaching priorities.
Enterprise-Grade Security
Ensure privacy and compliance with industry-leading security standards (SOC 2 certified). Your data is never used to train public LLMs.
Book a demo today
See how BTS Conversation Practice Bots can elevate your team's skills and performance
Explore our solutions
Conversation Practice Bots
Conversation Analytics
Frequently Asked Questions
How many languages does it work in?
How does Verity ensure data privacy?
What types of conversations can Verity Analytics evaluate?
What industries can benefit from Verity Analytics?
How do I integrate Verity Analytics with my existing tools?
Ready to start a conversation?
Every successful transformation begins with a meaningful conversation. Connect with us to explore how BTS can partner with you to make the shift.