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Welcome to BTS North America

We're in the business of inspiring and equipping people to do the best work of their lives. And when people do the best work of their lives, they create better businesses and a better world.

BTS is the global leader in transforming strategy into action and results through people. With offices throughout the US and Canada, we bring over 30 years of experience in the North American market working with leading companies across all industries.

People are the key to successfully executing any strategic initiative. Companies need their people to be aligned with the organization’s vision of success, generating the right mindset for them to address necessary changes, develop skills, enable transformation and generate amazing business results.

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Latest content

Blogposts
August 24, 2026
Selling changed. Did your kickoff?
Most sales kickoffs are roadmap readouts. Here is how to design one that changes what sellers do when they walk back into the field.
Blogposts
August 18, 2026
Everybody's planning an AI reset off-site. Four mistakes will sink most of them.
Planning an AI reset off-site? The agenda decides everything. Four common design mistakes, and how to build two days that change what your company is capable of.
Blogposts
August 14, 2026
Every candidate looks like a great hire now. AI made sure of it.
Polish is no longer a hiring signal. See how organizations use role-relevant simulations and predictive validity data to hire for high-stakes roles.

What makes us different

Business and people centric

We operate in the intersection of strategy consulting and people development. We meld deep understanding of your strategy and performance with our ability to create transformative experiences.

Unrivaled simulations

Our 30+ years as the global leader in modeling roles, businesses, strategies, cultures, and workflows will help your people feel included in the company’s direction and give your leaders the ability to practice the behaviors needed for your company to evolve.

Turning strategy into action

Our personalized journeys of learning, development, and execution, help people and organizations develop new habits, and come out stronger, better aligned, and more prepared to execute their strategies.

Client obsessed

Relentlessly contextual to your strategy and culture, we co-create our programs around the metrics and behaviors that will help you align your people and create positive results.

Empowering Your Organization with Strategy Execution, Leadership, Talent and Succession Solutions

In today’s fast-paced business environment, organizations face numerous challenges in executing strategies, ensuring continuity, preparing for future needs, and cultivating a culture of excellence. At BTS, we understand these challenges and have developed comprehensive solutions that bridge strategy with leadership and talent capabilities to deliver impactful results.

Services

Leadership Development

Great leaders create inclusive communities, empower individuals and teams with higher levels of motivation, and lift organizational results.

Today’s leaders must adapt to the rapidly changing world while maintaining the compassion and humility needed to relate to teams on a human level. BTS has deep understanding and expertise in leadership coaching and development, leveraging diverse methods to equip leaders with the tools to succeed.

Services

Sales & Marketing Strategy

Integrating marketing and sales is transformational.

In today’s market, your sales, marketing, product, and service teams face accelerating buying cycles, fragmented markets, and demanding buyers. BTS has spent years conducting extensive research and working with the world’s best sales and marketing organizations to gain a deep understanding of the critical moments in a buyer’s journey. Leveraging this understanding, we equip your customer-facing teams with the skills and mindsets needed to accelerate results, close sales quickly, and provide elevated service that will keep your clients coming back.

Services

Strategy Execution & Business Transformation

Going from strategy to execution can be a challenging process. To effectively execute new business and culture strategies in today’s constantly changing business environment, leaders must inspire teams to shift their mindsets and behaviors as well as initiatives and ways of working. We also know that change has changed. Traditional change management approaches can’t keep up with today’s business evolution. BTS can help your team understand, adapt, and thrive in new competitive landscapes and cultures, providing you with the alignment and mindset necessary to execute your strategies at scale.

Text block describing an international bank's transformation to a client-centric commercial model, highlighting 95% better client understanding, 91% faster closing, and 15% higher profits for participants.
Text describing improvements in a multinational fast food chain’s Australian leadership team: engagement score rose from 55 to 77 in 3 years, 77% retention of new managers in 12 months, and turnover decreased from 65% to 45% in 12 months.
Text box describing a multinational beverage company's culture change with results: 60% increased collaboration, 60% improved engagement, 47% less time wasted, and 93% more effective relationships.
Text describing a Customer First initiative involving over 2,500 bankers and 150 leaders, highlighting results such as consistent Customer First language, increased employee engagement, NPS increase, and market ranking.
Text describing an international mining company's leadership journey focusing on safety, productivity, employee engagement, effective feedback, and high accountability, with key outcomes: 74% drop in recordable incidents, 130% higher likelihood of stronger business results, and 39% more employee engagement.
Text describing a software company onboarding its leadership team to a cloud business via an executive development program with results: 97% clarity on values, 94% energy and purpose, 90% progress on business challenges.
Text describing a leadership initiative aimed at Business and Private Bank leaders to enhance customer focus, understanding of customer ecosystem, and improving employee engagement, NPS, and revenues.
Text summary of a global mining development program with 549 graduates, 5 summits, 110 webinars, and 2,496 coaching sessions showing increases in efficiency, change experiences, meeting and exceeding objectives, self-confidence shifts, and high coaching recommendations.
Text describing an international bank partnering to create a coaching solution, achieving 17.3% mindset gain, 11% confidence increase, and 9.04 simulation score.

Level up your team’s thinking to an enterprise value mindset

How to leverage strategy modelling and business simulations to break up silo thinking, embed new ways of working, and increase collaboration across boundaries to drive enterprise thinking.

Our Smart Learning Methodology

Bridge the gap between knowledge acquisition and effective application
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4line Learning logo with colorful curved lines in blue, green, red, yellow, and orange beneath the text.
Provide Flexible Learning Approaches That Extend Beyond the Classroom

Weaving 4 distinct ways of learning that serves the 70-20-10 development model, creating community and momentum to deliver maximum learning impact.

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Engage Learners to Drive Their Learning Journey​

Process that engages learners to effectively acquire, retain, and apply new mindsets, skillsets, and toolsets in their life and work.

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Remove Application Barriers and Sustain Learning for Impactful Real-Life Actions and Outcomes

6 targeted application boosters focusing on developing action (application) in real-world scenarios for impact.

Clients we partner with
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Client stories

Leadership coaching as a culture enabler

To build a sustainable approach to recent success, and to reach their goal of becoming the best performing, most trusted, and respected consumer packaged goods company locally, the organisation identified the need to develop a leadership coaching culture. BTS Coach developed a coaching effectiveness program, as a new way of leading both people and business performance.

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Client Stories

Multipliers: Elevating the leadership mindset

A leading provider of software for property and casualty insurers recognised a need to become more agile and tap into its full capabilities. To do so, the company needed an engaging way to virtually build excitement within the group, which was located remotely, while expanding its leadership skills, particularly for financial leaders.

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Client Stories

Leading during uncertainty

Facing challenging times within a difficult market, a recent acquisition, and quality issues, a leading consumer goods business recognised the need to develop its leaders. The organisation wanted to equip its leaders with the skills to manage through and out of this period of uncertainty.

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Client stories

The Change-Ready™ leader

A high-tech global manufacturing company set a new strategy, revolutionised their go-to-market approach, and went through a re-organisation. Feeling uncertain and lacking confidence about their ability to lead the change in their BUs and functions, the organisation’s leaders needed to become change-ready while not always necessarily being able to be face-to-face with one another.

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Client stories

The people side of Agile transformation

Facing a rapidly changing and highly competitive environment, a leading American financial services corporation knew that they needed to shift to become more agile and customer-centric to continue to succeed, shifting leadership behaviours from command and control to a more service-oriented “servant leadership” mindset.

Learn more
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Careers

Working in North America

Working at BTS means working in an organization that puts people first. We want to be the coolest consulting firm to work for, and that is reflected in a work environment where you have opportunities to grow from day one.

At BTS North America, you’ll work to transform the world’s leading organizations. With every client engagement, BTSers dive deep into an organization’s strategies, business models, and leadership behaviors to uncover what really makes it tick. Then, you and your colleagues across the globe team up to develop and deliver transformational solutions that unlock the organizations’ potential – from C-suite to the front line.

Whether you’re a business analyst, executive assistant, senior consultant, design lead, or managing director, at BTS you won’t be a cog in the machine. We believe that given freedom and responsibility, our people are limitless. Expect to make an impact from day one, collaborating with our most senior leaders on projects for some of the biggest names in business.

We at BTS, acknowledge the Traditional Custodians of the land on which we work, the Wurundjeri and Eora people. We pay our respects to Elders, past, present and emerging, and recognise all traditional custodians continued connection to land, waters and community.

Locations & Contact Info

San Francisco (US-West)
San Francisco (US-West)
222 Kearny St., Suite 1000
San Francisco, CA 94108
+1 415 362 4200
Chicago (US-Central)
Chicago (US-Central)
200 S Wacker Drive, Suite 850
Chicago, IL 60606
+1 312 509 4750
New York (US-East)
New York (US-East)
350 Fifth Ave, Suite 5020
New York, NY 10118
+1 646 378 3730
Toronto
Toronto
460 Richmond St W., #700
Toronto, ON M5V 1Y1
+55 11 5505 2070
Cincinnati
Cincinnati
2900 Reading Road, Suite 235
Cincinnati, OH 45206
+1 513 556 5511
Phoenix
Phoenix
4742 N. 24th St., Suite 120
Phoenix, AZ 85016
+1 480 948 2777
Advantage Performance Group
Advantage Performance Group
100 Smith Ranch Road, Suite 306
San Rafael, CA 94903
+1 800 494 6646
Rapid Learning Institute – A BTS Company
Rapid Learning Institute – A BTS Company
435 Devon Park Dr., Bldg 510
Wayne, PA 19087
+1 877 792 2172