Over 50 languages ensuring global applicability for diverse teams.
Tech
BTS Conversation Analytics
Harness real-time analytics to evaluate conversations, provide actionable feedback, and drive measurable performance improvements across your organization with our AI conversation performance coach
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Verity provides a single place for professionals to practice & perform critical conversations
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Real-Time Feedback
Deliver instant insights on live conversations to refine performance as it happens.
Consistent Evaluation
Standardize performance scoring across teams for objective and comparable results.
Actionable Insights
Highlight strengths, pinpoint areas for improvement, and provide personalized recommendations.
Enhanced Coaching
Save managers time by automating data collection and providing clear coaching priorities.
Enterprise-Grade Security
Ensure privacy and compliance with industry-leading security standards (SOC 2 certified). Your data is never used to train public LLMs.
Take the first step toward transforming your team’s communication. Book a demo today to see Verity Analytics in action
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What is BTS Conversion Analytics?
Conversation Analytics uses AI to analyze recorded conversations, delivering instant feedback and actionable insights. Designed to empower teams and leaders, it:
✅ Provides quantitative metrics like talk ratios, filler words, and pacing
✅ Automatically fills in scorecards to ensure people hit key talking points
✅ Fully customizable to reinforces key behaviors according to your definition of high performance
✅ Identifies patterns and trends to guide data-driven decisions
✅ Measures performance and tracks progress over time
With Verity Analytics, every conversation becomes an opportunity for growth, learning, and measurable impact.
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BTS Conversion Analytics work for you!
Unified Platform: Option to combines conversation analytics with conversation practice bots so people can have unlimited practice.
Scalable for All Teams: Adaptable for various departments, from sales to leadership, ensuring every critical conversation is supported.
Integration with BTS Consulting: Enhance training programs with BTS expertise to achieve sustainable behavior change.
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Explore our solutions
Conversation Practice Bots
Conversation Analytics
Advanced Features
Real-Time Transcription and Metrics: Capture detailed conversation data such as speaking time, interruptions, and sentiment.
Customizable Scorecards: Evaluate conversations against your unique performance criteria, skills and/or playbook for tailored feedback.
Trend Analysis and Reporting: Aggregate data to uncover performance trends across individuals, teams, and departments.
Flexible Integrations: Seamlessly connect with tools like Zoom, Microsoft Teams, and Salesforce for streamlined workflows.
GDPR-Compliant Security: Built on a private cloud, ensuring your data is protected at every step. Your data is never used to train public LLMs.
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Flexible Use Cases
BTS-Led Role Plays: Participants engage in role-play sessions facilitated by BTS experts, receiving real-time feedback and actionable insights. This premium option is ideal for senior leaders or complex scenarios where expert guidance is critical.
Leader-Led Role Plays: Managers conduct role-play sessions with their teams, leveraging Verity Analytics to provide consistent evaluations and actionable feedback. This approach ensures quality and scalability across the organization.
Analyze Real Meetings: Use Verity Analytics to evaluate real recorded meetings, providing participants with personalized feedback and actionable data without disrupting daily workflows. Perfect for reinforcing training and measuring progress over time.
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Frequently Asked Questions
How many languages does it work in?
How does Verity ensure data privacy?
Verity is built on a private cloud, GDPR-compliant, and integrates enterprise-grade security to protect your data. We never use your data to train public LLMs.
What types of conversations can Verity Analytics evaluate?
Sales, customer service, leadership, and more—fully customizable to your needs.
What industries can benefit from Verity Analytics?
The solution supports all industries where effective communication is critical, including technology, healthcare, retail, financial services, media and more.
How do I integrate Verity Analytics with my existing tools?
Verity seamlessly connects with all major meeting tools like Zoom, Microsoft Teams, Google Meet and Webex. We also integrate with many sales dialers.
Your data is never used to train large language models.
We follow the gold standard of enterprise privacy and security
We follow the gold standard of enterprise privacy and security
Fully GDPT compliant
Verity is fully GDPR compliant. Data privacy agreements and included in all customer contracts
SOC II Certified
SOC II is the gold standard for data security in the software industry
Data protection
By default, BTS encrypts data at rest and data in transit for all users
No model training
We have enterprise contractual agreements with Microsoft Azure to guarantee your data isn’t stored by 3rd parties
Ready to start a conversation?
Want to know how BTS can help your business? Fill out the form, and someone from our team will follow up with you.
