How to drive transformation in a change-averse industry
After a year as the CEO of The Hanover, Jack shares with us how he has been able to drive transformation in an industry that is not exactly known for its appetite for change.
March 25, 2025
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In this episode, Suzanne Bates sits down with Jack Roche, CEO of The Hanover Insurance Group, a property and casualty insurer. Prior to being named CEO, Jack ran Hanover’s biggest line of business and was part of a ten-year plan to transform the company. Now after a year as the CEO of The Hanover, Jack shares with us how he has been able to drive transformation in an industry that is not exactly known for its appetite for change. He also discusses how to differentiate yourself in a crowded marketplace and shares his perspective on rising through the ranks to become a chief executive officer.
About the host
Suzanne Bates
SVP, Global Head of Executives and Teams, BTS
Partner Emeritus at BTS, a global professional services firm, with over two decades of expertise in advising Fortune 500 CEOs, boards, and senior executives on strategy execution, leadership capabilities, and organizational growth.
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