A global leadership off-site for the future:
one company’s innovative approach to strategic alignment
Since their last meeting four years ago, a lot had happened in the organization, including the birth of a new strategic framework. Realizing that there was widespread knowledge of the strategy but some uncertainty about how to operationalize it, the chief operating officer and his team set out to make the upcoming leadership meeting one that fulfills three purposes: establishes alignment on the company’s goals for 2020; builds appreciation for and the capabilities needed to achieve those goals; and develops awareness of what is happening in the broader industry and world that will impact the business.
In order to accomplish these goals and make the conference highly engaging, the organization partnered with BTS on the design, customization and delivery of this important conference experience. To fully understand the organization’s challenges, goals and mindset, BTS started by interviewing over a dozen of the company’s leaders. The interviews revealed subtle differences in perspective regarding the company’s core mission for 2020, so the team leveraged the BTS Pulse digital platform in a working session to gather ideas, facilitate discussions and gain critical strategic alignment across the group.
A small executive committee that was put together to steer the project came to agreement on their five-year mission and what a successful leadership forum would look like. To achieve the forum objectives, participants would need to share ideas, challenge themselves and the status-quo, embrace new opportunities and technology, better understand their customers, and ultimately agree on and commit to the actions they must take to make their desired future possible. The data gathered in the steering committee’s Pulse working session helped refine their definition of the company mission and identify key pivots and behavioral shifts that would be critical to making that goal a reality.
It was critical to the whole steering committee that the leadership forum not just be a standard, lecture-based offsite, but rather a collaborative event that actively engaged and captured the intelligence of the audience. The event accomplished this by leveraging digital-enabled exercises, presentations, interactive exercises, opportunities for collaboration and a business simulation.
All of these elements were created to achieve the following:
The three-day leadership forum started with opening remarks from the CEO, in which he laid the foundation for why and how the event would explore critical issues to the leaders and the organization’s success. Next, a keynote speaker took the stage to provide the audience with an important external perspective, crucial for leaders to understand when considering their industry and the position of the company within it.
Slowly narrowing this perspective from the outside in, the audience next gained insight from two key customers on their expectations and needs for the future. These changes included shifting demographics, growing key accounts, an increasingly global customer base and more. With a new understanding of how their customers were changing, the leaders then did a deep dive into how their employees would then be adapting to help customers achieve their goals and what they as leaders would have to do differently as a result.
On days two and three, participants dove more deeply into industry and customer trends while exploring their implications on the organization and its people. To help leaders internalize these external changes and consider how to react, the program incorporated multiple strategic, sales, and leadership development elements. A sales acceleration session helped participants learn how to sell to their customers’ changing needs and provide real value. For leadership development, facilitators introduced the engaging, actionable concept of “Multipliers,” provided by the Wiseman group, which contrasts effective, inspiring leaders – “multipliers” – with “diminishers,” or those who view intelligence in an elitist way that causes shut down amongst employees.
In addition to “Multipliers,” a key component of success in the future would be innovation, a topic introduced to the leaders by guest speaker Peter Mulford, Global Partner and Head of the BTS Innovation Practice. To bring the learnings to life and allow leaders to practice the “Multiplier” behaviors that would be critical for successful, innovative change, they then went through a scenario-based business simulation using the BTS Pulse digital platform. The business simulation, like the rest of the forum aside from the innovation, sales accelerator and “Multipliers” sessions, was completely facilitated by the company’s own leaders. BTS thoroughly supported all facilitators with behind-the-scenes support such as script-writing, coaching and tool introduction.
In the business simulation, leaders grappled with imperatives from the company’s strategic framework as well as real-world business challenges and critical paradoxes resembling those that had been voiced in the customization interviews. As the leaders discussed the scenarios with their team, they were challenged with choosing innovative solutions that addressed both sides of the paradoxes. After each simulation round, the scenarios and the choices that the teams had made were debriefed by a panel of leadership team members from different areas of the business.
The final day of the leadership forum focused on bringing home the learnings and answering the question “What am I going to do about this when I get back on the job?” Participants were given the chance to reflect on what they had learned on the industry, customer, organization and personal levels, and then committed to actions for them to personally complete over the course of the next few months. These follow-up actions were tracked in the digital system, so that each person and their team could track their progress.
A key feature of the program, these digital tools also enabled participants to access all of the content, speeches, videos and more from the event, in addition to their personal actions and notes. BTS will continue to build out elements of this tool, such as surveys, interactive prioritization exercises and more, in order to sustain engagement and keep the forum takeaways top-of-mind with leaders for maximum impact.
The participant responses gathered after the event reflected the power of the forum. Asked to rank the Pulse technology, guest speaker (Peter Mulford) and overall event on a scale from 1-7, all elements averaged a score of over 6. Some executives responded with comments such as: