Adopting an Enterprise Perspective
An American multinational medical technologies organization was in the midst of significant growth, expecting to double its workforce. To continue thriving as a larger organization and adapt to changing client needs, all employees needed to gain an enterprise mindset. As such, the company partnered with BTS to help its senior leaders adopt a mindset of greater interconnectivity and customer-centricity.
With BTS’s support, the organization developed a Leader Lab solution. This program would enable participants to work together effectively and gain a holistic, enterprise-wide view of the company.
To accomplish this overarching goal, participants were expected to:
The program, which spanned three days and was conducted entirely in-person, included the following:
Throughout the Leader Lab experience, participants engaged in an enterprise simulation where they managed a fictitious company that closely resembled their organization. The simulated company had built strong relationships with its past customers. However, technology and evolving consumer needs added pressure to meet expectations. Facing these challenges in a simulated environment enabled participants to debate in teams, determine the best possible course of action, and make decisions with input from across different sectors of the business.After each simulated round, participants took part in facilitated sessions, led by BTS coaches, to explore:
In one-on-one conversations, coaches helped participants identify specific leadership strategies and challenges revolving around three central themes:
Ultimately, these sessions prompted participants to commit to action and hold each other accountable.
Afterwards, participants provided feedback through comprehensive surveys, yielding the following results:
All of the participants agreed that the Leader Lab content was relevant to their challenges as leaders, the insights generated during exercises and debriefs were helpful, and that they learned something new in the process that will influence future behaviors and decision-making.
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