Facing serious competition from Fin Tech firms, fast-changing customer needs, digital innovation requirements, and an old, slow, constraining structure, an international bank needed to quickly shift to Agile and stand up streams that would drive change at pace. This required structural, procedural, and organizational change, as well as mindset shifts for leaders and teams.
To achieve this goal, the organization partnered with BTS to devise a coaching solution that targeted mindset shifts at a deep level, creating a disruptive moment for leaders to accelerate the rate of change.
The firm set a target to shift mindsets so that:
There were several experiences that helped to disrupt and shift the mindsets, which included:
The experience leveraged a control group to measure the mindset changes for those receiving the 1:1 coaching. Across the six critical mindsets the firm sought to address, there was an average 17.3% gain in the coached group in comparison to the control group.
Coaching groups’ confidence in their ability to lead and influence others increased by 11%.
In the simulation experience the average score was 9.03/10, and 24 respondents reported an NPS of 75 .
Quote from the leader of this experience in the bank:
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