A leading Chinese bank needed to build customer centricity and enhance collaboration among the different roles of the team. With 300 corporate banking Relationship Managers performing below the average company standard, the bank partnered with BTS in order to equip its leaders with tools and modules to develop critical skills for interacting with clients.
The bank partnered with BTS to design a comprehensive learning and development program. In order to help the company achieve its desired outcomes, BTS…
Provided every participant with “Go-Do” actions that served as accountability mechanisms to ensure long-term learning
Year-over-year growth for participating branches:
Delivered six times in a year, touching 631 people from 25 branches at the bank.
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