The world’s leading children’s hospital sought to improve its HR department’s ability to develop and retain top medical talent. To counter frustrations caused by the hospital’s recent exponential growth, HR recognized the need for a clear service strategy, as well as greater flexibility in the interpretation of policy.
With these challenges in mind, the hospital came to partner with Netmind, a BTS Company, to increase collaborative team building, enhance the customer experience, increase role transparency and efficiency, and create a common set of tools and processes for holistic problem solving.
Netmind designed a workshop-driven solution for all 11 business areas within HR, centered around agile sprints that enabled bite-sized learning and addressed the following four objectives:
Positive outcomes emerged on all four fronts:
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