Case Study

The Virtual Disrupt Experience...

Client need

During these unprecedented times, the leadership team at a leading financial services firm was in need of a “jolt” to inspire them to consider whether or not their mindset was sufficient for the challenges that lay ahead – especially as some of these are accelerated by the pandemic. The firm partnered with BTS to prepare themselves for the future…

The solution…

The BTS Disrupt Experience is a repeatable and scalable technique organizations can use to craft thought experiments and provocative, but highly structured, discussions to help visualize the future we assume and how we might prepare for it today.


  • Reflect on the future of their business by transporting themselves to a world of digital disruption. Specifically, they are “recruited and on-boarded” to a company which mirrors theirs, and immersed into a deeply customer-centric and innovative culture.
  • Begin to think very differently about how to disrupt their industry by exploiting speed, digital technology, deep customer insights, and disciplined rule-breaking to outpace traditional players.
  • Practice and internalize the “growth mindset” and related tools used by the fastest moving and most innovative companies in the world.
  • “This program is awesome. I’ve never seen this level of engagement from the executives… this experience is second to none.” – Lamont Young, Executive Vice President, Head of Digital, Citizens Financial Group, Inc
  • “Thanks BTS, you changed our minds on digital. A great 3 days in the virtual realm.” – Senior Executive, Sage
  • “The BTS team rose to the challenge in a way that created something great, something that did not exist, and something that made a difference, significant differences that helped align the company as we have never seen before.” – Anonymous


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