From burnout to breakthrough:

Client need

A leading global healthcare organization faced a critical challenge post-pandemic: the well-being of their nursing staff. With burnout, early retirements, and a labor shortage threatening the quality of care, they turned to BTS for a solution. Together, we set out to strengthen nursing leadership, build resilience, and ensure sustainable, high-quality patient care in this new era.

The solution 

In collaboration with BTS, the organization developed a two-month, immersive program designed to strengthen leadership capabilities and build resilience among their nursing staff. Leveraging in-depth interviews and an understanding of the organization’s unique culture, BTS created a customized simulation that mirrored the real-world challenges nurses face daily.

The program, delivered virtually over two and a half days, combined pre-work, engaging kickoff sessions, and realistic hospital scenarios. Participants from diverse teams worked through complex simulations, receiving feedback and engaging in reflective exercises. Key components, including actionable “Go-Dos” and a follow-up accountability check-in, ensured that the learning was sustained and immediately applicable to their roles.

Results 

The impact was transformative. The program not only reignited engagement but also fostered a deep sense of ownership and leadership among nurses. Participants rated the experience an exceptional 4.8/5, with a net promoter score of 91%, reflecting the powerful alignment between the program and their real-world challenges.

Beyond the numbers, the program drove tangible shifts in behavior—nurses reported enhanced teamwork, stronger decision-making, and a renewed sense of purpose in their roles. Many credited the experience with helping them build the confidence and resilience needed to navigate the complexities of post-pandemic healthcare, leading to improved patient outcomes and more cohesive teams. The lasting effect? A healthcare organization better equipped to support its frontline leaders and deliver exceptional care.

Testimonials 

“We were able to discuss the challenges faced in various hospitals and get ideas to solve the issues.” 

“Fantastic moments and realistic dilemma options that allows us to really reflect on our choices.”

Go-Do reflections  

“Practicing listening skills has helped to keep the dialogue open. Staff are more willing to bring out discussion points freely. Listening intently allows me to understand the information being presented to me, and not make a decision midway through the conversation. Staff feel that they are heard. I have learnt to refrain from the temptation of jumping to conclusions or forming opinions about what is being said. Use the coaching methodology instead of being prescriptive.”

“I managed to meet my Nurse Manager and staff on the ground daily and spend at least one to two hours with them. We had a great discussion, and I listened to the problems the Nurse Manager was facing with staffing constraints—high turnover of staff and managing junior nurses. I worked with her to manage the staffing issues, and the Nurse Manager and staff fed back to me that they appreciate my time and efforts spend with them.”