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Welcome to BTS Italy

When people do the best work of their lives, they create better businesses and a better world.

BTS is the global leader in transforming strategy into action and results through people. We collaborate with market leading companies, including most of the Fortune 100, and maintain as the global leader in transforming strategy into actions and results through people. Our office is located in Milan, in the heart of the financial district, near the fashion streets and within walking distance of Milan Cathedral.

We believe that to successfully execute any strategic initiative, the key is people. Companies need their people to be aligned with the organization’s vision of success, generating the right mindset for them to address the necessary changes and developing their skills to adopt the new ways of doing and thus generate the expected business results.

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Latest content

Blogposts
September 8, 2026
Succession planning check-in: Is your mid-year talent review actually working?
Is your succession planning actually working? Test your mid-year talent review against three questions: framework, conversations, and progress.
Blogposts
August 24, 2026
Selling changed. Did your kickoff?
Most sales kickoffs are roadmap readouts. Here is how to design one that changes what sellers do when they walk back into the field.
Blogposts
August 18, 2026
Everybody's planning an AI reset off-site. Four mistakes will sink most of them.
Planning an AI reset off-site? The agenda decides everything. Four common design mistakes, and how to build two days that change what your company is capable of.

What makes us different

Customer centricity

Relentlessly contextual to your strategy and culture, we co-create our programs around the metrics and behaviors that will help you align your people and create positive results.

Turning strategy into action

Our personalized journeys of learning, development, and execution, help people and organizations develop new habits, and come out stronger, better aligned, and more prepared to execute their strategies.

Mindset is the key

Our programs work to break down the assumptions, biases, and beliefs within your organization generating mindset shifts that will quickly become the backbone of sustained change.

Transformational experiences across any media

Whether digital, virtual, in-person, or a hybrid approach, we’re continually innovating with leading technologies and methodologies to deliver transformational experiences at every engagement.

Empowering Your Organization with Strategy Execution, Leadership, Talent and Succession Solutions

In today’s fast-paced business environment, organizations face numerous challenges in executing strategies, ensuring continuity, preparing for future needs, and cultivating a culture of excellence. At BTS, we understand these challenges and have developed comprehensive solutions that bridge strategy with leadership and talent capabilities to deliver impactful results.

Services

Leadership Development

Great leaders create inclusive communities, empower individuals and teams with higher levels of motivation, and lift organizational results.

Today’s leaders must adapt to the rapidly changing world while maintaining the compassion and humility needed to relate to teams on a human level. BTS has deep understanding and expertise in leadership coaching and development, leveraging diverse methods to equip leaders with the tools to succeed.

Services

Sales & Marketing Strategy

Integrating marketing and sales is transformational.

In today’s market, your sales, marketing, product, and service teams face accelerating buying cycles, fragmented markets, and demanding buyers. BTS has spent years conducting extensive research and working with the world’s best sales and marketing organizations to gain a deep understanding of the critical moments in a buyer’s journey. Leveraging this understanding, we equip your customer-facing teams with the skills and mindsets needed to accelerate results, close sales quickly, and provide elevated service that will keep your clients coming back.

Services

Strategy Execution & Business Transformation

Going from strategy to execution can be a challenging process. To effectively execute new business and culture strategies in today’s constantly changing business environment, leaders must inspire teams to shift their mindsets and behaviors as well as initiatives and ways of working. We also know that change has changed. Traditional change management approaches can’t keep up with today’s business evolution. BTS can help your team understand, adapt, and thrive in new competitive landscapes and cultures, providing you with the alignment and mindset necessary to execute your strategies at scale.

Text block describing an international bank's transformation to a client-centric commercial model, highlighting 95% better client understanding, 91% faster closing, and 15% higher profits for participants.
Text describing improvements in a multinational fast food chain’s Australian leadership team: engagement score rose from 55 to 77 in 3 years, 77% retention of new managers in 12 months, and turnover decreased from 65% to 45% in 12 months.
Text box describing a multinational beverage company's culture change with results: 60% increased collaboration, 60% improved engagement, 47% less time wasted, and 93% more effective relationships.
Text describing a Customer First initiative involving over 2,500 bankers and 150 leaders, highlighting results such as consistent Customer First language, increased employee engagement, NPS increase, and market ranking.
Text describing an international mining company's leadership journey focusing on safety, productivity, employee engagement, effective feedback, and high accountability, with key outcomes: 74% drop in recordable incidents, 130% higher likelihood of stronger business results, and 39% more employee engagement.
Text describing a software company onboarding its leadership team to a cloud business via an executive development program with results: 97% clarity on values, 94% energy and purpose, 90% progress on business challenges.
Text describing a leadership initiative aimed at Business and Private Bank leaders to enhance customer focus, understanding of customer ecosystem, and improving employee engagement, NPS, and revenues.
Text summary of a global mining development program with 549 graduates, 5 summits, 110 webinars, and 2,496 coaching sessions showing increases in efficiency, change experiences, meeting and exceeding objectives, self-confidence shifts, and high coaching recommendations.
Text describing an international bank partnering to create a coaching solution, achieving 17.3% mindset gain, 11% confidence increase, and 9.04 simulation score.

BTS Client Stories:

Interview with Silvia Ferrari, Head of Italy HR at The Walt Disney Company

Our Smart Learning Methodology

Bridge the gap between knowledge acquisition and effective application
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4line Learning logo with colorful curved lines in blue, green, red, yellow, and orange beneath the text.
Provide Flexible Learning Approaches That Extend Beyond the Classroom

Weaving 4 distinct ways of learning that serves the 70-20-10 development model, creating community and momentum to deliver maximum learning impact.

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Engage Learners to Drive Their Learning Journey​

Process that engages learners to effectively acquire, retain, and apply new mindsets, skillsets, and toolsets in their life and work.

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Remove Application Barriers and Sustain Learning for Impactful Real-Life Actions and Outcomes

6 targeted application boosters focusing on developing action (application) in real-world scenarios for impact.

Clients we partner with
Client stories

Leadership coaching as a culture enabler

To build a sustainable approach to recent success, and to reach their goal of becoming the best performing, most trusted, and respected consumer packaged goods company locally, the organisation identified the need to develop a leadership coaching culture. BTS Coach developed a coaching effectiveness program, as a new way of leading both people and business performance.

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Client Stories

Multipliers: Elevating the leadership mindset

A leading provider of software for property and casualty insurers recognised a need to become more agile and tap into its full capabilities. To do so, the company needed an engaging way to virtually build excitement within the group, which was located remotely, while expanding its leadership skills, particularly for financial leaders.

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Client Stories

Leading during uncertainty

Facing challenging times within a difficult market, a recent acquisition, and quality issues, a leading consumer goods business recognised the need to develop its leaders. The organisation wanted to equip its leaders with the skills to manage through and out of this period of uncertainty.

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Client stories

The Change-Ready™ leader

A high-tech global manufacturing company set a new strategy, revolutionised their go-to-market approach, and went through a re-organisation. Feeling uncertain and lacking confidence about their ability to lead the change in their BUs and functions, the organisation’s leaders needed to become change-ready while not always necessarily being able to be face-to-face with one another.

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Client stories

The people side of Agile transformation

Facing a rapidly changing and highly competitive environment, a leading American financial services corporation knew that they needed to shift to become more agile and customer-centric to continue to succeed, shifting leadership behaviours from command and control to a more service-oriented “servant leadership” mindset.

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Careers

Working in Italy

Working at BTS means working in an organization that puts people first. We want to be the coolest consulting firm to work for, and that is reflected in a work environment where you have opportunities to grow from day one.

At BTS Italy you will work with diverse teams, in a meritocratic and fun environment where you will have a lot of exposure both internally and with our clients. You will work with reference organizations from different industries, which will allow you to accelerate your learning curve and never stop learning.

Panoramic view of Florence, Italy, featuring the Arno River with bridges and the prominent Florence Cathedral with its dome and bell tower.
We at BTS, acknowledge the Traditional Custodians of the land on which we work, the Wurundjeri and Eora people. We pay our respects to Elders, past, present and emerging, and recognise all traditional custodians continued connection to land, waters and community.

Locations & Contact Info

Milan
Milan
Corso Venezia 7
20121 Milan
+39 02 66116364