Due to the Covid-19 pandemic, a retail company had no choice but to lay off 80% of their employees in the first half of 2020. To help reengage their employee population and help the business recover post-crisis, the company partnered with BTS to co-create a virtual offsite.
In the past, the retail company partnered with BTS to run in-person strategy simulations for their store managers. Given the notable success of past programs and seeing the value from the mindset shifts and behavior change of participants, the organization chose to partner with BTS again – this time for a much larger audience.
The goal of the company’s offsite was to democratize commercial acumen in the organization’s store population and help develop a culture in which employees feel empowered to take calculated risks in pursuit of growth and improved customer experience.
BTS partnered with the organization to design a half-day customized hybrid simulation experience delivered virtually, with some participants joining individually and others co-located in stores across the country.
To ensure long-term learning and on-the-job integration, BTS created a ‘deep practice’ decision-making tool, based on key store metrics. The tool enables results to be seen in real-time, allowing participants and
senior management to identify opportunities for improvement across regions. Leaders can use the tool directly from their mobile devices back in the store to continue practicing decision-making and running ‘what-if’ scenarios throughout the year.
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