A multinational medical device and healthcare organization needed to better understand, practice, and apply the critical capabilities of effective leaders.
To achieve this goal, the organization partnered with BTS to design a program for over 20,000 of its leaders. Together, they facilitated meaningful conversation amongst participating teams, coaching each leader to develop these critical capabilities over a four-phase journey.
Throughout the 12-week virtually facilitated journey, which was delivered in 13 languages, participating leaders learned and practiced four key leadership skills:
To build these skills, participating leaders followed a framework called “See-Hear-Speak,” which culminated in a module focused on coaching and developing others:
Throughout each phase, they experienced:
After wrapping up the 12-week journey, each participating leader received a sustainment plan designed to help incorporate these new skills over a six-month period.
The program yielded completion of over 11,000 peer pods and 269 1:1 coaching sessions. Direct reports of managers who completed the program have meaningfully higher employee engagement-survey scores than those whose managers opted out. Analyzing these scores four months post-program shows positive effects on profit, revenue, safety, and productivity as well.
Additional highlights include:
Partner centred conversations at top insurance company
August 30, 2023
Building customer-engagement skills for commercial and product-management teams
August 24, 2023
Accelerating development and succession planning through a virtual assessment
August 16, 2023
Developing customer conversation agility simulation for a customer communication platform
August 15, 2023
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