Though poised as one of the fastest growing markets across the globe, the private banking industry in China is experiencing fiercer competition than ever. One of the four largest banks in China saw the glaring need to serve their clients better and drive stronger business results, as a major demographic they serve has developed more complicated needs, much beyond growth in assets.
The bank partnered with BTS to enhance its customer centricity, awareness, trust-building and time management. The solution was a fully customized two-day simulation that was:
Partner centred conversations at top insurance company
August 30, 2023
Building customer-engagement skills for commercial and product-management teams
August 24, 2023
Accelerating development and succession planning through a virtual assessment
August 16, 2023
Developing customer conversation agility simulation for a customer communication platform
August 15, 2023
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