After receiving dissatisfactory results from an employee survey, to transform its culture, a Spanish information technology and defense systems company identified the need to improve employee engagement. Thus, the organization partnered with BTS to create a program that encouraged its leaders to develop new leadership skills aligned with the cultural transformation and motivate its employees.
In partnership with the company’s Executive Committee, BTS developed a Manager Playbook, which outlined the behaviors of a great manager at the company. The Playbook was designed with middle managers in mind because of their outsized impact on the organization and its culture. The company’s top 120 senior managers would attend an alignment session where they refined and aligned around the Playbook. Furthermore, the middle managers would go through a learning journey, enabling them to live and practice the Playbook behaviors back on-the-job.
After completing the sessions, participants achieved auspicious results:
The majority of participants reported improvement in the following:
According to the employee survey, engagement ratios improved both in managers and in the company:
The overall company improved communication, generate alignment, team commitment and performance, and exercised more inspirational leadership.
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