Case Study

Increasing personal influence

for organizational effectiveness…


Client need

A large technology organization needed to improve collaboration throughout the company, a necessary challenge for growth. The company engaged BTS to create a program to help selected leaders see themselves differently, increase their personal influence and lead the new ways of working in the company.

“I know how to build trust.”

“I can have the conversation I was avoiding.”

“I have tools to use tomorrow.”

The solution…
  • Disrupted the definition of trust and what leaders can do to build it Built empathy skills through practicing a new kind of listening, both virtually and in person.
  • Shared specific tools and techniques to increase productive debate and help leaders engage and inspire teams
  • Facilitated real conversations, which were possible to conduct virtually, balancing advocacy and inquiry.
  • Provided real-time feedback to improve leaders’ impact in a difficult conversation they planned to have within the next week.

100% of participating leaders would recommend the course to others.

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