A leading financial services company needed to train 900 branch managers on foundational leadership skills, such as – setting goals and holding people accountable, providing corrective feedback and improving morale. The company’s goal was to boost productivity and reduce costly employee attrition.
After one year the managers had achieved meaningful mindset shifts in 16 key performance areas and developed sustainable new habits. The company boosted employee retention by 25% on the teams involved in the training, versus 0% on other teams. The next year, the company repeated the program with 750 additional managers.
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